FAQ / General Help

The most complete balance service in the industry at a fair price. Imagine yourself standing behind our technicians, carefully watching each service. We imagine it, so we do it right.

How does Lab Tech service differ from other balance companies?

Does Lab Tech guarantee their work?

Is Lab Tech ISO 9001 registered or 17025 accredited?

Does Lab Tech repair balances and offer a flat rate?

Can Lab Tech service and calibrate higher capacity scales?

Does Lab Tech service other laboratory equipment?

Does Lab Tech rent scales and balances?

Can Lab Tech repair any balance?

If you have any other questions about our products or services, please call (770-794-4450) or send us an email (balanceservice@yahoo.com).

Lab Tech Inc.
Balance Service and Sales

How does Lab Tech service differ from other balance companies?
From the time the first balance was serviced 27 years ago, our priority has been to earn your trust with the intention of winning your business the next time service is needed. We have never abused this trust by “pretending” to do a full service, hiding any defects to finish a service faster or falsifying documents.


Since Lab Tech was returned to the original management, here is a very small sample of troubles we’ve found in a 6 month period in 2004-2005. Each service with other companies cost the customer at least $1000.00. 


1) After being told by another service co. the mfg no longer supports the model, a customer spent over $2000.00 to replace an analytical balance giving very unstable readings. We brought the unit to our shop, found the problem in less than a minute (the balance had not been cleaned in 3 years), repaired it in about 45 minutes; pickup, repair and delivery was $190.00.

2) We returned to a customer to install a part and complete a service started earlier that month, only to find out another company had also done a "service" on the balance three days after our first visit. He did not install the necessary part.  In fact, his service report did not mention that the part was MISSING and was needed to maintain the calibration of the unit.

3) While servicing other equipment at a municipal water plant we checked the analytical balance which had been serviced the previous week by another company and found the internal weight was more than 1.0 mg heavy. The customer allowed us to service the balance again and while explaining the events of (1) to the customer, we opened the unit and found the same problem with his balance (internal weight system), repaired it on site for no extra charge. We were told the balance was never opened during the “service” the week before.

4) While we were doing the service at a customer for the first time, one balance which was at least 12 years old and "serviced" every year, still had the original warranty seal intact.
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Does Lab Tech guarantee their work?
All units “serviced” are guaranteed against service preventable defects for a period of 180 days after the service date. During the guarantee period there is no labor charge for covered repairs. One type of repair would be a switch or other component that should have been tightened during the service, coming loose and becoming inoperative.
We cannot guarantee electronic components which can fail at any time due to age, power outages and surges. We recommend using surge protectors for all electronic balances.
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Is Lab Tech ISO 9001 registered or 17025 accredited?
Due to the demands of several industries, we are considering becoming ISO registered and/or accredited. Currently, though, we can satisfy all other requirements of all auditing agencies.
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Does Lab Tech repair balances and offer a flat rate?
Lab Tech repairs nearly all makes and models of balances. Mainly due to our large field stock inventory, most repairs were done on site during our first 15 years. There are hundreds of new models now and spare parts have become very expensive so we only order parts as needed.  If a comparable unit is available we do offer rentals for a flat fee for as long as we have your unit in for repair, no daily or weekly charges.
Lab Tech now offers a flat repair rate. please see the service details page for restrictions.
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Can Lab Tech service and calibrate higher capacity scales?
We do not normally carry sufficient weights to calibrate higher capacity scales. With advanced notice, though, we can calibrate scales up to 4’ x 4’ and a capacity up to 2000 pounds. We work very closely with several scale companies in the Atlanta area with the ability to calibrate all scales including hoppers and tanks.
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Does Lab Tech service other laboratory equipment?
We can certify most temperature related equipment including ovens, incubators, refrigerators, furnaces, water baths and autoclaves.  Through subcontractors we can service most lab instruments typically used in the water and wastewater industries.
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Does Lab Tech rent scales and balances?
Currently we have a limited supply of rental scales and balances which are used primarily has loaners while balances are in for repair.  if you are interested in renting piece counting scales during quarterly or annual inventory, please contact us.
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Can Lab Tech repair any balance?
We have a large inventory of repair parts for balances 10-15 years old. If we don’t have what you need, we have many contacts throughout the U.S. with the expertise and in many cases, the parts and programs needed to repair most balances. If you’re told a balance cannot be repaired, please call us (770-794-4450). In the past 12 months (2010-2011) we have repaired/adjusted 4 balances that were about to be traded in. Two of the four were standard service adjustments.
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