How does Lab Tech service differ from other balance companies?
From the time the first balance was serviced 27 years ago, our priority has been to earn your trust with the intention of winning your business the next
time service is needed. We have never abused this trust by “pretending” to do a full service, hiding any defects to finish a service faster or falsifying documents.
Since Lab Tech was returned to the
original management, here is a very small sample of troubles we’ve found in a 6 month period in 2004-2005. Each service with other companies cost the customer at least $1000.00.
1) After being told by another service co. the mfg no longer supports the model, a customer spent over $2000.00 to replace an
analytical balance giving very unstable readings. We brought the unit to our shop, found the problem in less than a minute (the balance had not been cleaned in 3 years), repaired it in about 45 minutes; pickup,
repair and delivery was $190.00.
2) We returned to a customer to install a part and complete a service started earlier that month, only to find out another company had also done a "service" on the
balance three days after our first visit. He did not install the necessary part. In fact, his service report did not mention that the part was MISSING and was needed to maintain the calibration of the unit.
3) While servicing other equipment at a municipal water plant we checked the analytical balance which had been serviced the previous week
by another company and found the internal weight was more than 1.0 mg heavy. The customer allowed us to service the balance again and while explaining the events of (1) to the customer, we opened the unit and found the same problem with his balance (internal weight system), repaired it on site for no extra charge. We were told the balance was never opened during the “service” the week before.
4) While we were doing the service at a customer for the first time, one balance which was at least 12 years old and "serviced" every year, still had the original warranty seal intact.
Back To Top